PRIVACY POLICY
This policy describes how Babvox collects, uses, and protects your personal information. It is provided under Canadian privacy legislation (PIPEDA) and written in plain language.
WHAT WE COLLECT
When you contact us through our website, we collect the information you choose to give us: your name, phone number, email address, business name, and the message content you submit through our contact form. We also collect basic website analytics, such as which pages are visited and general device information, to understand how the site is used.
WHY WE COLLECT IT
We collect this information to respond to your inquiries, provide the services you request, and improve our website and offerings.
HOW WE USE IT
We use your information to contact you about your inquiry and our services. We do not sell or rent personal information to third parties.
THIRD PARTIES
We use trusted service providers, including our CRM and communications platform, to store data and send messages on our behalf. These providers only access your information as needed to perform their services and are bound by their own confidentiality obligations.
DATA RETENTION
We keep inquiry information only as long as needed for the purpose it was collected. Once it is no longer needed, we delete it or anonymize it.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
CONSENT AND OPTING OUT
By submitting your information through our contact form, you consent to how we use it as described in this policy. You may withdraw consent or unsubscribe from any communications at any time.
TEXT MESSAGES AND EMAIL
We send text messages and email only about your request or your service. You can reply STOP to opt out of text messages at any time. Providing your consent to be contacted is not a condition of any purchase. We comply with Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
CONTACT
If you have any questions about this policy or how we handle your personal information, please contact us: